Terms & Conditions

1. Website Purpose

This website provides general information about March Valley Plumbing, including our plumbing services, service areas, offers, contact options, and emergency-service availability.

The content on this website is intended for general informational purposes. It is not a substitute for an on-site inspection, professional diagnosis, written estimate, permit review, or a binding service agreement.

Plumbing conditions vary by property. The scope, urgency, cost, repair method, code requirements, parts availability, and timing of work can only be confirmed after we evaluate the specific issue.

2. Service Requests and Appointments

You may contact March Valley Plumbing by phone at (951) 802-3666, email, online form, or another contact method displayed on the website to request plumbing service.

Submitting a form or contacting us does not automatically create a service contract, guarantee an appointment time, or confirm that service will be available. Appointment availability depends on factors such as technician capacity, emergency call volume, location, weather conditions, parts availability, access to the property, and the nature of the plumbing issue.

We may contact you to:

• Confirm your request and contact information
• Ask questions about the reported plumbing issue
• Schedule, reschedule, or cancel an appointment
• Provide general arrival-window information
• Discuss diagnostic fees, service options, estimates, or recommended repairs
• Request access, authorization, photos, or other relevant property information

Emergency service is offered 24 hours a day, 7 days a week. However, "24/7 availability" does not mean that a technician will always be immediately available or that a specific response time is guaranteed.

3. Estimates, Pricing, and Payment

Any pricing, discounts, coupons, promotions, or service descriptions displayed on the website are subject to change without notice unless otherwise stated in a written estimate or agreement.

Estimates

An estimate may be based on the information available at the time it is prepared. Hidden damage, code requirements, access limitations, additional labor, material price changes, unforeseen site conditions, or the discovery of separate plumbing issues may affect the final scope and price.

Unless expressly stated in writing as a fixed-price agreement, an estimate is not a guarantee of the final total cost.

Diagnostic and Service Fees

A diagnostic, dispatch, inspection, after-hours, emergency, trip, or service-call fee may apply. Any applicable charge, if any, will be communicated when reasonably possible before work begins.

Approval Before Work

When practical, we will explain the recommended repair or replacement options and obtain authorization before proceeding with work beyond the initial evaluation or approved scope. You are responsible for ensuring that the person authorizing work has legal authority to do so on behalf of the property owner or responsible party.

Payment

Payment is due according to the terms stated on your invoice, estimate, service agreement, or other written documentation. We may require a deposit, progress payment, or payment upon completion, depending on the type and size of the project.

Failure to make payment when due may result in collection activity, additional charges permitted by law, suspension of future services, or other remedies available to March Valley Plumbing.

4. Promotions and Special Offers

March Valley Plumbing may advertise special offers, including drain-cleaning deals, leak-detection discounts, new-customer discounts, referral discounts, water-heater service specials, camera-inspection offers, and rebates for qualifying upgrades.

Unless specifically stated otherwise:

• Offers are subject to availability and may end or change without notice
• One offer may be used per service visit, household, or transaction
• Offers may not be combined with other discounts, coupons, financing promotions, or previously discounted work
• Offers may exclude emergency, after-hours, commercial, specialty, permit-related, diagnostic, or already-completed work
• Offers may require a minimum service purchase or specific qualifying equipment
• Offers have no cash value and cannot be applied retroactively
• Restrictions and expiration dates shown on the offer apply

Please mention an offer when booking service and present any required coupon or promotional code before the work begins.

5. Customer Responsibilities

To help us provide safe, efficient service, you agree to:

• Provide accurate contact, billing, property, and plumbing-issue information
• Ensure you have authority to request and approve plumbing work at the property
• Provide safe and timely access to the work area, including gates, utility rooms, crawl spaces, bathrooms, kitchens, garages, or exterior equipment as needed
• Secure pets and notify us of any hazards, unsafe conditions, access restrictions, or known property concerns
• Inform us of relevant conditions, including leaks, sewage backups, gas odors, electrical risks, asbestos, mold, hazardous materials, damaged structures, or prior repairs
• Make reasonable efforts to protect personal belongings and remove fragile or valuable items from the work area when requested
• Obtain approvals from landlords, homeowners' associations, tenants, property managers, or other parties when required
• Pay all approved charges according to the applicable invoice or service agreement

If a site is unsafe, inaccessible, unsanitary, or materially different from the reported conditions, we may delay, reschedule, decline, or stop service until the issue is addressed.

6. Emergency Plumbing Guidance

If you have an active plumbing emergency, contact March Valley Plumbing at +1 (951) 802-3666.

For immediate safety concerns, use common-sense precautions. If it is safe to do so, shut off the affected water supply valve or the main water supply and move people and valuables away from the affected area.

For a suspected gas leak, do not use electrical switches, phones, flames, appliances, or ignition sources near the affected area. Leave the area if necessary and contact your gas utility or emergency services from a safe location. For fire, serious flooding, a medical emergency, or any immediate threat to life or property, call 911.

Website content and phone guidance are not a substitute for emergency-response services, gas-utility instructions, or advice from local authorities.

7. Scope of Plumbing Services

March Valley Plumbing provides a range of plumbing-related services, which may include emergency plumbing, drain cleaning, hydro jetting, sewer camera inspections, sewer-line work, leak detection, slab-leak services, water-heater services, tankless water-heater services, gas-line work, backflow-related services, repiping, fixture repair or replacement, water-treatment services, and remodeling-related plumbing.

Not every service is available for every property, and services may be subject to inspection, technician availability, licensing requirements, equipment access, utility conditions, permits, code requirements, and local jurisdictional rules.

Our service-area pages identify communities we may serve; however, service availability is not guaranteed for every address within a listed city or area. Please contact us to confirm availability for your property.

8. Permits, Codes, and Inspections

Certain plumbing repairs, replacements, remodels, gas-line work, sewer work, backflow work, water-heater installations, or repiping projects may require permits, inspections, utility coordination, or compliance with local, state, county, or federal requirements.

Where applicable, responsibility for permits, permit fees, inspection fees, plan-review fees, utility requirements, and related costs will be addressed in the estimate, proposal, contract, or invoice. Timelines may be affected by permit processing, inspector availability, utility scheduling, material availability, and conditions outside our control.

We do not guarantee that an existing plumbing system, prior installation, unexposed condition, or third-party work complies with current codes unless we expressly state so in writing after an appropriate inspection.

9. Third-Party Products and Services

Our website may refer to or link to third-party websites, product manufacturers, financing providers, insurance providers, warranty providers, utilities, review platforms, public agencies, or other outside resources.

These third parties operate independently of March Valley Plumbing. We do not control, endorse, guarantee, or accept responsibility for their content, policies, availability, pricing, products, services, security practices, or decisions.

Any transaction, warranty claim, financing agreement, insurance claim, utility service arrangement, or interaction with a third party is between you and that third party, subject to its own terms and conditions.

10. Website Content and No Professional Guarantee

We make reasonable efforts to keep website information accurate and current. However, the website may contain typographical errors, inaccuracies, omissions, outdated details, or information that does not apply to every property or plumbing situation.

We may revise, update, remove, or correct website content at any time without notice. This includes service descriptions, service-area information, offers, contact details, availability, pricing references, and technical explanations.

Nothing on this website creates a guarantee that a particular repair will be appropriate, successful, permanent, code-compliant, covered by warranty, or available at a particular price. Any warranties, limitations, exclusions, or guarantees applicable to completed work will be stated in the relevant written invoice, estimate, manufacturer documentation, or service agreement.

11. Intellectual Property

The content on this website—including text, branding, logos, graphics, designs, photographs, service descriptions, page layouts, videos, and other materials—is owned by or licensed to March Valley Plumbing and is protected by applicable intellectual-property laws.

You may view and use the website for lawful personal or business purposes related to evaluating or requesting our services. You may not copy, reproduce, republish, distribute, modify, sell, scrape, create derivative works from, or commercially exploit website content without our prior written permission.

You may not use our business name, logo, website content, or other brand elements in a way that suggests endorsement, affiliation, or authorization without our written approval.

12. Prohibited Website Use

You agree not to use the website in a manner that could damage, disrupt, overload, interfere with, or compromise the website, our systems, or other users.

Prohibited conduct includes:

• Submitting false, misleading, fraudulent, abusive, or unlawful service requests
• Impersonating another person or misrepresenting your authority to request service
• Attempting to gain unauthorized access to the website, forms, systems, or data
• Using automated bots, scrapers, crawlers, scripts, or other tools to collect website content or data without permission
• Uploading malware, harmful code, spam, or unsolicited commercial material
• Interfering with website functionality, security measures, or communications
• Using the website in violation of applicable laws or regulations

We may restrict or terminate access to the website when we reasonably believe these Terms & Conditions have been violated.

13. Privacy

Your use of our website is also subject to our Privacy Policy. The Privacy Policy explains how we may collect, use, store, and protect information submitted through the website or during service-related communications.

By using this website or providing information to us, you acknowledge that you have reviewed the Privacy Policy.

14. Limitation of Liability

To the fullest extent permitted by applicable law, March Valley Plumbing, its owner, employees, technicians, contractors, representatives, and affiliates will not be liable for indirect, incidental, special, consequential, exemplary, or punitive damages arising from or related to:

• Your access to or use of the website
• Your inability to access or use the website
• Reliance on general website content
• Website interruptions, errors, viruses, or unavailable functionality
• Delays in response, scheduling, diagnosis, repairs, parts, permits, inspections, utilities, or third-party services
• Conditions that were concealed, pre-existing, inaccessible, unknown, or outside the approved scope of work
• Acts or omissions of third parties, including manufacturers, utilities, insurers, financing providers, landlords, tenants, property managers, or public agencies

Nothing in these Terms & Conditions limits liability where such limitation is prohibited by law. Any liability related to plumbing services will be governed by the applicable written estimate, invoice, service agreement, warranty terms, and relevant law.

15. Indemnification

You agree to defend, indemnify, and hold harmless March Valley Plumbing and its owner, employees, technicians, contractors, representatives, and affiliates from claims, liabilities, damages, losses, costs, and expenses arising from:

• Your misuse of the website
• Your violation of these Terms & Conditions
• Information you submit that is false, inaccurate, misleading, or unauthorized
• Your failure to obtain required authorization to request or approve work
• Unsafe property conditions, undisclosed hazards, or access issues for which you are responsible
• Your violation of applicable laws or the rights of another person or entity

This section does not require you to indemnify March Valley Plumbing for liability caused by our own negligence, willful misconduct, or any liability that cannot legally be excluded.

16. Governing Law and Venue

These Terms & Conditions are governed by the laws of the State of California, without regard to conflict-of-law principles.

Any dispute relating to these Terms & Conditions, the website, or the use of website-based services will be subject to the applicable laws and courts with jurisdiction in Riverside County, California, unless another written agreement or applicable law requires otherwise.

17. Changes to These Terms

March Valley Plumbing may revise these Terms & Conditions at any time. The updated version will be posted on this page with a revised effective date.

Your continued use of the website after revised Terms & Conditions are posted means you accept the updated terms. We encourage you to review this page periodically.

18. Contact Us

If you have questions about these Terms & Conditions, please contact March Valley Plumbing: